Q. Is all your Fresh Produce Certified?
A: Absolutely! We will not purchase or sell any produce that is not certified either Organic or Biodynamic. We do all our purchasing ourselves either direct with the farmers or via our Organic + Biodynamic wholesalers.
Q. Do you offer click and collect?
A: Not at the moment, as we are a delivery only service whilst we are undertaking a shop fitout for our new store (expected to open late August 2021. Once our store opens click and collect will be available.
Q. What days do you deliver?
Each Saturday morning. Some areas may have an optional Friday evening delivery. Check the delivery tab for more details.
Q. How do I know what time to expect you on our delivery day?
A: You will receive an email or SMS, generally the day prior to delivery to advise of an approximate timeframe for delivery.
Q. What time do orders close?
A: Refer to the welcome page for order cut off dates / times. We are happy to accommodate late orders (see below). Please ensure that you select your preferred delivery day from the drop down box at checkout or we will assume you require your delivery on the next delivery day for your area.
Q. I missed the cut off time for orders but I still wish to place an order. What do I do?
A: We will try our best to accommodate late orders, particularly given the uncertainty of the COVID situation and snap lockdowns.
We recommend Seasonal organic boxes as a base for the order, so we can quickly pack your order and get it out to you.
Late bread orders are unable to be accommodated, as our supplier requires 48 hours processing time due to the scratch baking process.
A substitute or refund will be offered for any items out of stock.
Q: Do I need to be home to accept my delivery?
A: You are not required to be home at the time of delivery as orders are all pre-paid, however goods are left at your own risk. We do not accept responsibility for any items which are stolen. We are more than happy for customers to leave instructions of where they would like their delivery to be placed, thus reducing risk of items being stolen or tampered with. We do not accept responsibility for produce that is effected by warm weather if you are not at home to accept your order & therefore suggest that you may wish to leave an Esky or Cooler bag for us to place perishable items in.
Q: Is it any cheaper to have a friend's or family members order delivered to my address at the same time as my order?
A: Yes. There is no additional charge for items delivered to the same address. Please contact us for a discount code to allow you to put in separate
Q: I normally like to go into a store and choose my own produce and are curious regarding how much care goes into selecting produce for orders?
A: As a small family owned and operated business we pride ourselves on providing fresh high quality produce & grocery items. We like to meet our suppliers and taste the products for ourselves. Great care is taken in packing orders to reduce the instance of customers receiving any inferior products and produce such as apples that are overly bruised will be reclassified and sold as juicing quality stock to some of our loyal customers who love juicing.
However, despite all these safeguards from time to time a customer may receive a product that they are not happy with. In this instance we request you contact us within 24 hours to advise of any quality issues and allow us to determine an appropriate solution which may entail a refund or a replacement item being delivered on our next delivery day. Early notification also allows us to alert any other customers that purchased the same product regarding a potential quality issue.
Q. What are you doing to reduce your environmental impact?
A: We recommend customers who order regularly utilise the plastic crates we have available.
Your order is packed in a crate, and swapped out every time you order. Just leave the crate out the night before.
Keeping the environment in mind we also try to use as little plastic as possible when packing fresh produce. However through trial and error we have found that some items store and transport better when placed in a plastic bag. If you would prefer for us not to use any plastic we are more than happy to accommodate this request. Just make a note of this in the comments box when you order.